KEENE FAMILY MEDICINE CLINIC
Frequently Asked Questions
| HEALTH CARE PROVIDERS
| BASKET OF SERVICES
Where are you located?
305 N. Keene Street, Suite 203 in Columbia Medical Plaza, across the street from
MU Women’s and Children’s Hospital
What are clinic hours?
Monday: 7:30 AM to 6 PM
Tues, Thurs, Fri: 7:30 AM to 5 PM
Wednesday: 1 PM to 6 PM
How do I schedule an appointment?
Do you offer same-day appointments?
That is always our goal, and we usually achieve it.
What do I do if I can’t make an appointment?
Call the clinic at 573-882-8000 and inform the staff as soon as possible. If you
are running late, you may have to reschedule the appointment for a later time.
What happens if I miss an appointment?
Call the clinic at 573-882-8000 and inform the staff as soon as possible. Missing
an appointment wastes time that could be used by another patient. If you frequently
miss appointments, we may ask you to seek care elsewhere.
What do I do if I need after-hours care?
Call Healthconnect 24 at 888-884-2401.
How can I get a question to my doctor?
Call the clinic at 573-882-8000 and ask to leave a message for your provider.
Do the physicians use e-mail to communicate with patients?
Patients who enroll in
are able to e-mail their providers. You can register for this
resource online or at our clinic.
I am a new patient; what doctor will I see?
You can find a brief biography of our providers at http://www.muhealth.org/body_up.cfm?id=541
or on our web
site by clicking their names on the Keene Family Medicine Clinic page. After checking
out these resources, you can request a specific physician based on the information
you learn, or you can ask the appointment staff to help you select a provider.
Can I request a female physician?
HEALTH CARE PROVIDERS
Who are the providers?
Providers are medical staff members who provide health care to patients. The provider
list at our clinic includes family medicine physicians and a nurse practitioner.
What is a nurse practitioner?
A nurse practitioner is a registered nurse who has completed advanced nursing education
(generally a master’s degree) and training in the diagnosis and management of common
medical conditions. Our medical staff includes a nurse practitioner who provides
a broad range of health care services to patients.
Will there be student/learners in the exam room?
We train medical students in all of our family medicine clinics, and part of their
learning experience requires them to accompany our physician faculty in the exam
room. If your doctor has a medical school shadowing him/her on the day of your appointment,
we will ask for your permission before we allow the student in the exam room.
How can I change doctors?
Call the clinic at 573-882-8000 and explain to the staff that you would like to
change doctors. They can help you choose a new one or help resolve whatever problems
you may be having with your current provider.
I have a complaint about the service I was provided at your clinic; whom should I
While you are in our clinic, you can always ask to speak to one of the supervisors,
you can contact the Practice Manager directly at 573-884-0352, you may contact Guest
Services at 573-882-1053 for assistance, or you can make a comment online at https://apps.muhealth.org/psn_public/
What special services does your clinic provide?
Obstetrical Care (9-11). Well Women Care.
Does your clinic perform sports physicals?
I need a mammogram; where can I get that test done?
You can have a mammogram done at MU Women’s and Children’s Hospital, Ellis Fischel
Cancer Center, or Green Meadows Family Medicine Clinic. Please call us at 573-882-8000,
and we will schedule an appointment for you at one of these facilities.
Where do I get my lab work done?
There is a lab drawing station in our clinic where we can collect and process your
How can I set up lab tests?
Call 573-882-8000 and ask for the phone nurse.
When can I expect to get my lab results and how will they be
delivered to me?
If your test results are normal, or abnormal but non-critical, we will mail your
results to you in 7 to 10 days. If any of your test results are critically abnormal,
we will try to reach you by phone immediately.
Where can I get my prescriptions filled?
You can take your prescriptions to any area pharmacy to be filled.
If I need hospitalization, can I go to any local hospital?
No. Our providers practice only at University of Missouri Hospital and MU Women’s
and Children’s Hospital.
How do I get a copy of my immunization record?
Call the clinic at 573-882-8000 and ask for your immunization record. You may be
asked to complete and fax or bring in a release of information form. Our copy requests
are handled by an outside company and should be sent to you within 7 to 10 days.
How can I get a copy of my medical records from your clinic to
Call the clinic at 573-882-8000 and ask the staff to send your records to another
doctor. You may be asked to complete and fax or bring in a release of information
form. Our copy requests are handled by an outside company and should be sent within
7 to 10 days.
How can I get a copy of my medical records from another clinic
to your clinic?
Call the other clinic directly and ask them to send a copy of your records to our
Green Meadows Family Medicine Clinic
3217 S. Providence Road
Columbia, MO 65203
Will I be required to pay on the day of my appointment?
If your insurance plan has a co-pay, you must pay that at the time of your visit.
If you have no insurance, you may be required to pay the entire bill at the end
of the visit.
I don’t understand my bill; whom should I call?
All insurance and billing is handled by a central billing office. You can call them
with your questions at 573-884-3300.
What insurance plans does the clinic accept?
A partial list of insurances accepted is at http://www.muhealth.org/body.cfm?id=56
. To find out whether
MU Health Care accepts your insurance or for information on co-payments and deductibles,
please call your insurance carrier directly.
BASKET OF SERVICES
I am pregnant; do your physicians deliver babies?
By fall 2011, we will have a family physician on staff who can deliver babies.
Do your physicians care for babies after they are born?
Do your physicians provide prenatal and postpartum care for moms?
My parents are older and have ongoing health issues. They live
in a nursing home here in Columbia and are unable to drive. Do your physicians provide
nursing home care?
My husband and I have two children, and we think it would be easier
if all of us had the same doctor. Do your physicians care for the entire family?
My son was injured during a football scrimmage. Do I need to see
an orthopedist or do you have any physicians who treat sports-related injuries?
Our physicians treat sports-related injuries, but refer more complicated cases to
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