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Residency Program


FOR PATIENTS

SMILEY LANE FAMILY MEDICINE CLINIC

Frequently Asked Questions
GENERAL  |  HEALTH CARE PROVIDERS  |  COMPLAINTS  |  TESTS/SERVICES/PROCEDURES  |  HEALTH RECORDS  |  BILLING/INSURANCE  |  BASKET OF SERVICES

Sherry Rickard
Kim Brucks
Clinic Manager
GENERAL
Where are you located?
2325 Smiley Lane, located in northern Columbia, at the intersection of Smiley Lane and Oakland Gravel Road

What are clinic hours?
7:30 AM to 6 PM, Monday through Tuesday
7:30 AM to 5 PM, Wednesday through Friday

How do I schedule an appointment?
Call 573-884-8980.

Do you offer same-day appointments?
That is always our goal, and we usually achieve it.

What do I do if I can’t make an appointment?
Call the clinic at 573-884-8980 and inform the staff as soon as possible. If you are running late, you may have to reschedule the appointment for a later time.

What happens if I miss an appointment?
Call the clinic at 573-884-8980 and inform the staff as soon as possible. Missing an appointment wastes time that could be used by another patient. If you frequently miss appointments, we may ask you to seek care elsewhere.

What do I do if I need after-hours care?
Call Healthconnect 24 at 888-884-2401.

How can I get a question to my doctor?
Call the clinic at 573-884-8980 and ask to leave a message for your provider.

Do the physicians use e-mail to communicate with patients?
Patients who enroll in MU Healthe are able to e-mail their providers. You can register for this resource online or at our clinic.

I am a new patient; what doctor will I see?
You can find a brief biography of our providers at http://www.muhealth.org/body_up.cfm?id=541 or on our web site by clicking their names on the Keene Family Medicine Clinic page. After checking out these resources, you can request a specific physician based on the information you learn, or you can ask the appointment staff to help you select a provider.

Can I request a female physician?
Yes.


HEALTH CARE PROVIDERS
Who are the providers?
Providers are medical staff members who provide health care to patients. The provider list at our clinic includes family medicine physicians.

Will there be student/learners in the exam room?
We train medical students in all of our family medicine clinics, and part of their learning experience requires them to accompany our physician faculty in the exam room. If your doctor has a medical school shadowing him/her on the day of your appointment, we will ask for your permission before we allow the student in the exam room.


COMPLAINTS
How can I change doctors?
Call the clinic at 573-884-8980 and explain to the staff that you would like to change doctors. They can help you choose a new one or help resolve whatever problems you may be having with your current provider.

I have a complaint about the service I was provided at your clinic; whom should I contact?
While you are at our clinic, you can always ask to speak to one of the supervisors or contact the practice manager directly. In addition, you may contact MU Health Care Guest Services at 573-882-1053, or you can make a comment online at http://www.muhealth.org/body.cfm?id=804


TEST/SERVICES/PROCEDURES
What special services does your clinic provide?
Obstetrical Care, Well Women Care.

Does your clinic perform sports physicals?
Yes.

I need a mammogram; where can I get that test done?
You can have a mammogram done at MU Women’s and Children’s Hospital, Ellis Fischel Cancer Center, or Green Meadows Family Medicine Clinic. Please call us at 573-884-8980, and we will schedule an appointment for you at one of these facilities.

Where do I get my lab work done?
There is a lab drawing station in our clinic where we can collect and process your specimens.

How can I set up lab tests?
Call 573-884-8980 and ask for the phone nurse.

When can I expect to get my lab results and how will they be delivered to me?
If your test results are normal, or abnormal but non-critical, we will mail your results to you in 7 to 10 days. If any of your test results are critically abnormal, we will try to reach you by phone immediately.

Where can I get my prescriptions filled?
We have a drive-through pharmacy located in our clinic, or you can take your prescriptions to any area pharmacy to be filled.

If I need hospitalization, can I go to any local hospital?
No. Our providers practice only at University of Missouri Hospital and MU Women’s and Children’s Hospital.


HEALTH RECORDS
How do I get a copy of my immunization record?
Call the clinic at 573-884-8980 and ask for your immunization record. You may be asked to complete and fax or bring in a release of information form. Our copy requests are handled by an outside company and should be sent to you within 7 to 10 days.

How can I get a copy of my medical records from your clinic to another doctor?
Call the clinic at 573-884-8980 and ask the staff to send your records to another doctor. You may be asked to complete and fax or bring in a release of information form. Our copy requests are handled by an outside company and should be sent within 7 to 10 days.

How can I get a copy of my medical records from another clinic to your clinic?
Call the other clinic directly and ask them to send a copy of your records to our clinic.
Health Information
Green Meadows Family Medicine Clinic
3217 S. Providence Road
Columbia, MO 65203


BILLING/INSURANCE
Will I be required to pay on the day of my appointment?
If your insurance plan has a co-pay, you must pay that at the time of your visit. If you have no insurance, you may be required to pay the entire bill at the end of the visit.

I don’t understand my bill; whom should I call?
All insurance and billing is handled by a central billing office. You can call them with your questions at 573-884-3300.

What insurance plans does the clinic accept?
A partial list of insurances accepted is at http://www.muhealth.org/body.cfm?id=56. To find out whether MU Health Care accepts your insurance or for information on co-payments and deductibles, please call your insurance carrier directly.


BASKET OF SERVICES
I am pregnant; do your physicians deliver babies?
Yes.

Do your physicians care for babies after they are born?
Yes.

Do your physicians provide prenatal and postpartum care for moms?
Yes.

My parents are older and have ongoing health issues. They live in a nursing home here in Columbia and are unable to drive. Do your physicians provide nursing home care?
Yes.

My husband and I have two children, and we think it would be easier if all of us had the same doctor. Do your physicians care for the entire family?
Yes.

My son was injured during a football scrimmage. Do I need to see an orthopedist or do you have any physicians who treat sports-related injuries?
Our physicians treat sports-related injuries, but refer more complicated cases to an orthopedist.





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University of Missouri School of Medicine
Curtis W. and Ann H. Long Department of Family and Community Medicine

M226 Medical Sciences Building; DC032.00   |   Columbia, MO 65212
Telephone: 573-884-7701   |   E-mail: fcm@health.missouri.edu

Revised: Tuesday, September 02, 2014 • Copyright © 2007 The Curators of the University of Missouri
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